FAQ's

Your VA or OBM can assist with: Admin support – inbox, calendars, travel, documents Customer service – enquiries, orders, complaints Program Management (NFP/NGO Sector) – reporting, funding acquittals, contract compliance, regulatory compliance and continuous quality improvement Financial Management – debtor management, expense management, Bookkeeping; invoicing, expenses, reconciliations Website & tech – updates, uploads, troubleshooting, CRM maintenance & implementation Marketing support – newsletters, lead generation Systems & processes – SOPs, automations, business process review Team (HR) Support – Recruitment, onboarding, HR systems & processes Social media – content creation, posting Project coordination – timelines, liaising with stakeholders, deliverables, data management/analysis/cleansing

A Virtual Assistant; is not a full-time member of staff and are hired for specific tasks by the hour/day/week/month. Some are hired to take full control of a particular piece of work. A remote worker; is a permanent employee who works from home rather than going to the office every day. Remote working of this nature has become a common practice since the outbreak of the Coronavirus pandemic.

This table outlines the common industry backgrounds and expertise of Virtual Assistants (VAs) and Online Business Managers (OBMs). It’s designed to help clients understand the different skills and experience each role typically brings to a business.