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Business Management & Operations

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Do you often feel pulled in too many directions within your business? Struggling to stay on top of everything your practice demands?

 

With over 35 years of proven knowledge, skills, and experience in small to medium businesses, I am a freelance operations manager, offering innovative solutions and practical support to help lighten the load.

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My goal is to free up your time so you can focus on the areas of your business that need your expertise most.

 

  • Operational Management: Overseeing day-to-day business functions to ensure efficiency and alignment with organisational goals.

  • Strategic & Business Planning Support: Assisting with planning, goal setting, and implementing business improvement initiatives.

  • Financial Management: Managing invoicing, bill payments, debtor tracking, financial reporting, and preparing documentation for accountant or BAS agent handover.

  • Systems Implementation: Researching, recommending, and implementing CRM and Practice Management Systems (PMS) to streamline business operations.

  • Business Process Review: Analysing and refining operational workflows to improve efficiency and productivity.

  • Project Management & Coordination: Coordinating business projects, monitoring progress, and ensuring timely delivery of outcomes.

  • Contractor & Subcontractor Management: Establishing contracts, managing compliance, and overseeing service delivery and performance.

  • Policy & Procedure Development: Creating and maintaining operational policies, procedures, and Standard Operating Procedures (SOPs).

  • Performance Tracking: Monitoring KPIs, metrics, and performance data to support strategic decision-making.

  • Reporting: Preparing operational and financial reports for management, boards, and stakeholders.

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